As an engineer for a local Managed Services Provider (MSP), you are responsible for all aspects of IT installation and support of our small and medium sized business customers. This includes but is not limited to:

• Install, support, configure, maintain, and monitor software, servers, storage, and virtualization systems in a Microsoft network environment.
• Diagnose, configure and resolve complex network issues involving firewalls, switches and wireless hardware including troubleshooting of network connectivity.
• Identify, troubleshoot, resolve, and document system reported issues.
• Lead high priority tickets involving servers with data restoration, hardware repairs, disaster recovery, or other critical requests escalated for Senior IT Support assistance.
• Escalate and troubleshoot advanced issues involving third-party software vendors as needed for proper resolution.
• Act as an escalation point to other Support Technicians to train or resolve complex issues.
• Throughout this process, you will be continuing to grow your skill-set while working with cutting edge technologies!

You will evaluate, design, document, install, implement, test, and perform problem isolation and resolution; and monitor, tune, set standards and maintain a range of computer network components and systems.

On a Daily Basis:

• Highly self-motivated and directed
• Attention to detail
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Ability to look for sales opportunities and upsell customers
• Ability to follow written and verbal directions
• Great organization and documentation skills
• 10% of your week will be on site with clients

Must have 5 years experience.

• In IT admin support, or engineer role
• Hands-on experience with hardware/software
• Microsoft Systems Engineering
• Working with server and workstation hardware configurations
• Solid understanding of networking, switching, routers, and firewall technologies

Desirable Certifications:

• CompTIA A , Network , or Security
• Microsoft Certified System Engineer (MCSE)

Relevant Work Experience/Ideal Candidate will have:

• Planning, troubleshooting, network maintenance, performance analysis, and report generation
• Planning and implementing systems upgrades, hardware, software, OS, and applications
• Experience implementing disaster recovery solutions for Windows based workstations, services, & servers
• Troubleshooting hardware and software issues in order to ensure maximum up-time of windows servers and windows desktops
• Experience in configuring and maintaining Windows 2016/2019/2022 Server Environments
• Experience with Virtualization VMware vSphere and/or Microsoft Hyper-V
• Experience in Microsoft Windows 2016/2019/2022 Active Directory & Group Polices
• Experience with hardware firewalls

Work Location: Portland Metro area

Work Remotely: Partial work from home allowed

Apply today!